Refund Policy

The short version

If Circlists isn't right for you, tell us within 30 days of a payment and we'll refund it. No forms, no argument.

How refunds work

Circlists is operated by Harness Intent Ltd. Payments are processed by Paddle, our merchant of record — you buy your subscription from Paddle, so refunds come back through Paddle too.

To ask for a refund:

• Email us at support@circlists.com — this works for the full 30 days. We'll start the refund with Paddle for you.
• Within 14 days of a payment you can also go to Paddle directly — the link in your receipt email, or paddle.net, both reach Paddle's order support.

Either way, an approved refund goes back to the payment method you paid with. Card refunds usually arrive within 3–5 working days, PayPal within 48 hours; Paddle may take up to 14 days in some cases. When a subscription payment is refunded, the paid features it covered stop.

Your legal rights

If you're in the UK or EU, you have a statutory 14-day right to cancel your first subscription payment. Our 30-day guarantee sits on top of that — it never replaces or shortens any right the law gives you.

Complaints

If something's gone wrong beyond a refund — you're unhappy with how we've handled things — email support@circlists.com with "Complaint" in the subject. We'll acknowledge it within five working days and aim to resolve it within 14 days.